Voice Process Freshers | International Voice Process Job

By | August 7, 2023

Voice Process Freshers | International Voice Process Job

Voice Process Freshers | International Voice Process Job

  • Company– Access Healthcare Services
  • Job Profile– Voice Process Freshers | International Voice Process Job
  • Experience– 1 – 2 Years
  • Salary– ₹15,000 – ₹20,000
  • Qualification– 12th Pass, and Graduated
  • Location–Online
  • Language: Hindi, English, and Other
  • Job type – Full Time

JOB DESCRIPTION

• Perform pre-call analysis and check status by calling the payer or using IVR or web portal services
• Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference
• Record after-call actions and perform post call analysis for the claim follow-up
• Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact
• Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client’s systems, interpret explanation of benefits received etc prior to making the call
• Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments

JOB REQUIREMENTS

To be considered for this position, applicants need to meet the following qualification criteria:
• Fluent verbal communication abilities / call center expertise
• Willingness to work continuously in night shifts.
• Basic working knowledge of computers.
• Prior experience of working in a medical billing company and use of medical billing software will be considered an advantage. Access Healthcare will provide training on the client’s medical billing software as part of the training.
• Knowledge of Healthcare terminology and ICD/CPT codes will be considered a plus

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